1. Overview
This Privacy Policy explains how Khuzana ("we," "us," "our") collects, uses, stores, and protects your personal information when you visit our website, contact us, or purchase the Khuzana Foldable Electric Scooter. We keep it simple: we collect only what we need to fulfill your order and support you, we protect it with industry-standard security, and we never sell your data to third parties.
2. Information We Collect
We collect the following categories of information:
- Identity & contact data — your name, email address, and phone number, provided when you place an order or submit our contact form.
- Shipping data — your shipping address and delivery instructions, required to deliver your e-scooter.
- Payment processing details (tokens only) — payments are handled by secure, PCI-DSS-compliant payment gateways (such as Stripe). Your card number is entered directly into the gateway's secure environment; we receive only a payment token and transaction confirmation. We never see or store your full card number, CVC, or banking credentials on our servers.
- Order history — products purchased, amounts paid, and delivery status, retained for accounting and warranty purposes.
- Technical data — basic server logs (IP address, browser type, pages visited) used for security monitoring and to keep the website functioning.
3. How We Use Your Information
- To process, fulfill, and ship your order;
- To send transactional communications (order confirmation, shipping updates, delivery notices);
- To respond to support requests sent via our contact form or to hello@khuzana.com;
- To process refunds and returns under our Refund & Cancellation Policy;
- To prevent fraud and secure our website and payment flows;
- To comply with legal, tax, and accounting obligations.
We do not use your data for third-party advertising, and we do not send marketing emails unless you have expressly opted in.
4. We Never Sell Your Data
Khuzana does not sell, rent, or trade your personal information to any third party, for any purpose, ever. Your data is shared only with the service providers strictly necessary to complete your order:
- Payment gateways (e.g., Stripe) — to securely process your payment;
- Shipping carriers — to deliver your order (name, address, phone for delivery contact);
- Email service providers — to send transactional messages.
Each provider is contractually bound to use your data only to perform its service. We may also disclose information where required by law, court order, or to protect our legal rights.
5. Data Security
All traffic between your browser and our website is encrypted using SSL/TLS. Payment data is handled exclusively inside the secure environment of our payment gateway. Contact form submissions and order records are stored on access-controlled systems, and access is limited to personnel who need it to serve you.
6. Data Retention
We retain order and transaction records for as long as required by US tax and accounting law (typically seven years). Contact form messages are retained for up to 24 months so we can follow up on support history, then deleted. You may request earlier deletion of non-mandatory records at any time (see Section 7).
7. Your Rights
Depending on your jurisdiction (including rights under the GDPR and CCPA), you may:
- Request a copy of the personal data we hold about you;
- Request correction of inaccurate data;
- Request deletion of your data, subject to legal retention requirements;
- Object to or restrict certain processing;
- Withdraw consent where processing is based on consent.
To exercise any of these rights, email hello@khuzana.com. We will respond within 24 business hours and complete verified requests within 30 days.
8. Cookies
We use only essential cookies necessary for the website and checkout to function (such as session cookies). We do not use third-party advertising or cross-site tracking cookies. You can clear or block cookies in your browser settings; essential checkout functions may not work without them.
9. Children's Privacy
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us data, contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by the "Last updated" date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the revised policy.
11. Contact
Privacy questions or requests: hello@khuzana.com. We respond within 24 business hours.